AJ is an amazing Manager.
After we reached out to the GM, our issue was promptly resolved. However, it still shouldn't have taken a dozen phone calls and half a dozen in person visits (a 200 mile round trip!) to fix our issue.
Great experience leasing the vehicle from Kearny Mesa Acura. AJ and Missy were really amazing and very friendly. There was no pressure of purchasing on the spot but AJ offered me a deal which I can't refuse and experience was very different compared to any other dealership I've been in the past. Thankyou for wonderful car and experience. So if you are in the market for Acura I highly recommend considering Kearny Mesa Acura.
Juan is fantastic. Superior customer service and attention to detail every time for the past 8 years, since I bought my TL. I know I will get everything I need at the best price thanks to Juan. I trust him 100%. I can’t say enough good things about him!
Tom my service advisor was very helpful. I had scheduled to have work done and dropped the vehicle off early and asked for additional work to be done. They were able to complete all the work and have the vehicle ready before the end of the day. Although I’ve been a previous Acura owner, I mentioned that this vehicle that I was having serviced was new to me. Tom went out of his way to explain several details, short cuts on how to use the accessories, to make my it easier using the vehicle. Tom also found out that the vehicles was still under factory warranty and was able to make a repair without any cost to me. They even washed the vehicle before I picked it up.
Ask for Tom Mendoza, best service ever! He is the reason I am at this dealership and why I have purchased 3 cars from here.
Although a long time Acura owner, it was my first purchase from Kearny Mesa Acura. It was simple, easy and they were able to find the exact model that I wanted (when other dealers weren't able to). I'd definitely recommend them.
"Fantastic place, great customer service!" This dealership was top notch! Missy Frietz went above and beyond to make sure she presented all my options . She gave me suggestions and her advice, but was in no way pushy what-so-ever. After I decided which car was best for my family and I, the process was absolutely painless. So quick and professional. I felt like family by the end of the whole process! I would recommend Missy Frietz to anyone who is looking for a new or used vehicle.
Going in to look at a car, I already had a loan check and trade in offer. They matched the trade in value of my car and beat the loan offer. Very pleasant sales staff and finance office. Something that could have been stressful was rather relaxed and I’m happy with my purchase.
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